Best Chatbot Platforms: Reviews, Ratings & Comparisons

AI chatbots streamline customer support, marketing, and sales. This guide ranks the best chatbot platforms, comparing features, pricing, and ease of use to help you choose the right one.

Customers.ai

✅ Multi-channel chat automation (SMS, Facebook Messenger, web chat)
✅ Lead capture and audience segmentation
✅ Chatbot builder with no coding required
✅ Analytics and customer journey tracking

⭐ 9.5

EXCELLENT

Visit Site

Landbot

✅ Drag-and-drop chatbot builder with no coding
✅ Multi-channel deployment (website, WhatsApp, Facebook Messenger)
✅ Advanced conditional logic and workflows
✅ Customizable chatbot templates for different industries

⭐ 9.2

EXCELLENT

Visit Site

Botsify

✅ AI-powered chatbot with natural language processing (NLP)
✅ Omnichannel support (website, WhatsApp, Facebook)
✅ Integration with CRMs and third-party apps
✅ Human handoff for complex queries

⭐ 9.0

EXCELLENT

Visit Site

Tars

✅ Conversational landing pages for lead generation
✅ No-code chatbot builder for easy customization
✅ API and third-party integration support
✅ Pre-built templates for different use cases

⭐ 8.8

Good

Visit Site

Opesta

✅ Facebook Messenger automation and marketing
✅ Drip campaigns and customer segmentation
✅ Lead tracking and retargeting capabilities
✅ Integration with eCommerce and CRM platforms

⭐ 8.5

Good

Visit Site

Elephant.ai

✅ AI-driven chatbot with voice and text capabilities
✅ Customizable workflows and automation
✅ Integration with CRM and helpdesk systems
✅ Real-time customer support and analytics

⭐ 8.3

Good

Visit Site

BotPenguin

✅ AI-powered chatbot with multi-channel support (website, Messenger, WhatsApp)
✅ Drag-and-drop chatbot builder with no coding
✅ Integration with third-party tools and CRM systems
✅ Lead capture and customer engagement automation

⭐ 8.0

Good

Visit Site

Collect.chat

✅ Interactive chatbot for surveys and lead generation
✅ No-code chatbot builder with easy deployment
✅ Data collection and integration with Google Sheets
✅ 24/7 automated customer interaction

⭐ 7.8

Good

Visit Site

ChitChatChimp

✅ Customizable chatbot for lead generation and support
✅ Automated customer follow-ups and engagement
✅ Integration with popular CRM platforms
✅ Easy-to-use dashboard for managing conversations

⭐ 7.5

Good

Visit Site

Comparison Table: Best Chatbot Platforms at a Glance

Choosing the right chatbot platform depends on AI capabilities, integrations, pricing, and ease of use. Below is a quick comparison of the top chatbot platforms.

Key Takeaways from the Comparison Table

• Best Overall: Customers.ai – AI-powered marketing automation & omnichannel chatbots.
• Best No-Code Chatbot Builder: Landbot – Drag & drop conversational chatbot creation.
• Best AI Chatbot for Businesses: Botsify – AI-driven chatbots with human handoff.
• Best for Landing Pages & Lead Generation: Tars – Automated workflows & lead capture chatbots.
• Best for Messenger Marketing: Opesta – Optimized for Facebook Messenger automation.
• Best for AI Virtual Assistants: Elephant.ai – NLP-driven AI chatbot for customer support.
• Best for Startups & Small Businesses: BotPenguin – Budget-friendly multi-platform chatbots.
• Best for Surveys & Feedback Collection: Collect.chat – Automated chatbot surveys & lead capture.
• Best for Basic AI Chatbots: ChitChatChimp – Simple chatbot creation for small tasks.

This comparison table provides an overview of the best chatbot platforms. Next, we’ll dive into detailed reviews of each platform, covering their features, pricing, and best use cases.

Detailed Reviews and Ratings of the Best Chatbot Platforms

Here’s a closer look at the top chatbot platforms, breaking down their features, ease of use, pricing, and best use cases to help you choose the right one.

1. Customers.ai – Best for AI-Powered Marketing Automation

⭐ Rating: 9.5/10

Overview:
Customers.ai is an AI-driven chatbot platform that excels in omnichannel marketing automation. It’s ideal for businesses looking to engage customers across multiple channels, including websites, Facebook Messenger, and SMS.

Key Features:
✔ Omnichannel chatbot automation
✔ AI-driven customer segmentation & CRM
✔ Lead generation & retargeting tools
✔ Seamless integration with marketing platforms

Pros & Cons:
✅ AI-powered customer engagement across multiple platforms
✅ Powerful marketing automation & CRM tools
✅ Best for businesses that need high-level AI automation
❌ Expensive compared to other platforms
❌ No free plan available

Pricing: Starts at $119/month (No free plan)

2. Landbot – Best for Conversational Chatbot Builder

⭐ Rating: 9.2/10

Overview:
Landbot offers a visual, no-code chatbot builder that focuses on interactive and engaging conversations. It’s perfect for businesses that want a user-friendly chatbot creation process.

Key Features:
✔ Drag-and-drop chatbot builder
✔ Multi-channel support (Web, WhatsApp, Messenger, etc.)
✔ AI-driven lead qualification
✔ Rich media support (images, videos, buttons, etc.)

Pros & Cons:
✅ User-friendly & no coding required
✅ Great for conversational AI & lead generation
✅ Affordable pricing with a free plan
❌ Lacks advanced AI automation features
❌ Limited CRM integrations compared to Customers.ai

Pricing: Starts at $30/month (Free plan available)

3. Botsify – Best for Custom AI Chatbots for Businesses

⭐ Rating: 9.0/10

Overview:
Botsify provides custom AI chatbot solutions for businesses needing human handoff features. It’s great for customer support and lead qualification.

Key Features:
✔ AI-powered chatbot automation
✔ Live chat with human handoff
✔ Multi-platform support (WhatsApp, Messenger, Website, etc.)
✔ Custom integrations with business apps

Pros & Cons:
✅ Best for AI chatbots with human handoff
✅ Customizable chatbot flows
✅ Multi-channel capabilities
❌ Limited analytics compared to other AI-driven platforms
❌ Moderate pricing – not the cheapest option

Pricing: Starts at $50/month (Free plan available)

4. Tars – Best for Landing Page Chatbots & Lead Generation

⭐ Rating: 8.8/10

Overview:
Tars specializes in chatbots for landing pages, helping businesses automate lead generation and customer interactions.

Key Features:
✔ Landing page chatbot integration
✔ Pre-built chatbot templates for different industries
✔ Automated lead qualification workflows
✔ AI-based response optimization

Pros & Cons:
✅ Great for businesses running paid ads & lead generation
✅ Highly customizable landing page bots
✅ Easy-to-use chatbot builder
❌ No free plan available
❌ Expensive compared to other chatbot solutions

Pricing: Starts at $99/month (No free plan)

5. Opesta – Best for Messenger Marketing Automation

⭐ Rating: 8.5/10

Overview:
Opesta is designed for Facebook Messenger automation, making it a top choice for businesses running Messenger-based marketing campaigns.

Key Features:
✔ Automated Messenger sequences
✔ Lead segmentation & targeting
✔ CRM integration for Facebook marketing
✔ AI-powered message optimization

Pros & Cons:
✅ Perfect for Facebook Messenger marketing
✅ Affordable pricing compared to high-end chatbot platforms
✅ AI-powered automation & retargeting
❌ Limited multi-channel support
❌ No free plan available

Pricing: Starts at $29/month (No free plan)

6. Elephant.ai – Best for AI-Powered Virtual Assistants

⭐ Rating: 8.3/10

Overview:
Elephant.ai is an NLP-powered chatbot designed to act as a virtual assistant for customer support and automation.

Key Features:
✔ Natural Language Processing (NLP) for human-like conversations
✔ Custom AI chatbot workflows
✔ Integration with CRMs & ticketing systems
✔ Supports multiple messaging platforms

Pros & Cons:
✅ Ideal for businesses needing AI-powered virtual assistants
✅ Affordable pricing with a free plan
✅ Supports AI-based learning for improved responses
❌ Not as feature-rich as some enterprise AI chatbots
❌ Limited automation outside of customer support

Pricing: Starts at $25/month (Free plan available)

7. BotPenguin – Best for Small Businesses & Startups

⭐ Rating: 8.0/10

Overview:
BotPenguin is a cost-effective chatbot solution for startups and small businesses looking to automate customer interactions.

Key Features:
✔ Drag-and-drop chatbot builder
✔ Supports websites, WhatsApp, Facebook Messenger, and more
✔ AI-powered chatbot conversations
✔ Affordable pricing for small businesses

Pros & Cons:
✅ Budget-friendly chatbot solution
✅ Easy to use & multi-platform support
✅ AI-driven responses improve over time
❌ Not as powerful as enterprise-level chatbots
❌ Limited custom integrations

Pricing: Starts at $15/month (Free plan available)

8. Collect.chat – Best for Automated Surveys & Feedback

⭐ Rating: 7.8/10

Overview:
Collect.chat is designed for customer feedback and survey automation, making it a great option for businesses focused on lead capture & engagement.

Key Features:
✔ Automated survey bots for customer feedback
✔ Lead qualification and data collection
✔ Integration with CRM & email tools
✔ Pre-built chatbot templates

Pros & Cons:
✅ Great for gathering user insights & feedback
✅ Easy-to-use chatbot survey builder
✅ Affordable pricing
❌ Limited AI automation features
❌ Not suited for advanced customer support automation

Pricing: Starts at $24/month (Free plan available)

9. ChitChatChimp – Best for Basic AI Chatbots

⭐ Rating: 7.5/10

Overview:
ChitChatChimp is a simple chatbot builder designed for basic customer interactions and automation.

Key Features:
✔ Pre-made chatbot templates
✔ Basic AI-powered responses
✔ Easy-to-use interface
✔ Affordable pricing for small businesses

Pros & Cons:
✅ Best for simple chatbot automation
✅ Low-cost solution for small businesses
✅ No coding required
❌ Lacks advanced AI & automation features
❌ Limited integrations

Pricing: Starts at $10/month (Free plan available)

How to Choose the Right Chatbot Platform

With so many chatbot platforms available, selecting the right one depends on your business needs, budget, and automation requirements. Here’s a step-by-step guide to help you make the best choice.

1. Identify Your Chatbot Goals

Before selecting a chatbot platform, consider:
✅ Do I need AI-driven marketing automation? (Best: Customers.ai)
✅ Do I want a no-code chatbot builder? (Best: Landbot)
✅ Do I need a chatbot for customer support? (Best: Botsify, Elephant.ai)
✅ Am I looking for a chatbot for lead generation? (Best: Tars)
✅ Do I need Messenger marketing automation? (Best: Opesta)
✅ Am I a small business looking for an affordable chatbot? (Best: BotPenguin)
✅ Do I want a chatbot for surveys & feedback? (Best: Collect.chat)

2. Compare Features & Capabilities

Different chatbot platforms offer varying features. Make sure the platform you choose aligns with your needs.

Tip: If you need a customizable, AI-powered chatbot, choose a platform with NLP (Natural Language Processing) and automation tools.

3. Compare Pricing & Free Plans

Budget is an essential factor when selecting a chatbot platform.

Tip: Start with a free plan or trial to test usability before committing to a paid plan.

4. Check Integration with Other Business Tools

Your chatbot platform should integrate seamlessly with:
✔ Ecommerce platforms (Shopify, WooCommerce, Magento)
✔ CRM software (HubSpot, Salesforce, Zoho CRM)
✔ Marketing automation tools (Mailchimp, ActiveCampaign)
✔ Ad tracking & analytics tools (Google Ads, Facebook Pixel)

Best Platforms for Integrations:

• Best for Omnichannel AI & CRM: Customers.ai
• Best for Lead Generation & Marketing Funnels: Tars
• Best for Messenger-based Automation: Opesta
• Best for Website Chatbot & Customer Support: Botsify, Landbot

5. Look for Ease of Use & Customer Support

If you’re a beginner, ease of use is key.

• Best for Beginners: Landbot, BotPenguin, ChitChatChimp
• Best for Advanced AI Automation: Customers.ai, Tars, Elephant.ai
• Best for Customer Support & Assistance: Botsify, Elephant.ai

Tip: Choose a platform that offers good customer support, such as live chat, email, or phone assistance.

6. Test the Platform Before Committing

Tip: Sign up for a free trial or free plan to test usability, integrations, and features.

✅ Platforms with Free Plans: Landbot, Botsify, Elephant.ai, BotPenguin, Collect.chat, ChitChatChimp
✅ Platforms with Free Trials: Customers.ai, Tars, Opesta

Final Checklist: Choosing the Right Chatbot Platform

Before making a final decision, ask yourself:

✔ What’s my primary goal? (Marketing, support, sales, automation)
✔ Do I need AI-driven automation, or just a basic chatbot?
✔ How much can I afford to spend?
✔ Do I need integrations with my CRM, ecommerce, or marketing platform?
✔ Does the platform offer a free trial so I can test it first?
✔ Is customer support available when I need help?

By following these steps, you’ll find the best chatbot platform that aligns with your business needs and budget.

Conclusion: Choosing the Best Chatbot Platform

AI chatbots are transforming customer engagement, lead generation, and marketing automation. Whether you need a chatbot for sales, support, or surveys, the right platform can enhance efficiency and boost conversions.

Here’s a quick recap of the best chatbot platforms:

• Best Overall: Customers.ai – Ideal for AI-powered marketing & automation
• Best No-Code Builder: Landbot – Easy drag-and-drop chatbot creation
• Best AI Chatbot for Businesses: Botsify – Custom AI chatbots with human handoff
• Best for Lead Generation: Tars – Automated workflows for landing page chatbots
• Best for Messenger Marketing: Opesta – AI-powered Messenger sequences
• Best for AI Virtual Assistants: Elephant.ai – NLP-driven chatbot for support automation
• Best for Small Businesses: BotPenguin – Affordable chatbot automation
• Best for Surveys & Feedback: Collect.chat – Automated chatbot surveys
• Best for Basic Chatbots: ChitChatChimp – Simple AI chatbot creation

Next Steps

✅ Sign up for free trials to test features before committing.
✅ Define your business needs and choose the platform that fits best.
✅ Pick the best tool to start automating customer interactions today!

Now that you have all the insights, it’s time to choose your chatbot platform and optimize your business strategy!