Customer engagement is a top priority for businesses looking to improve customer satisfaction and increase conversions. Online Chat Centers offers a scalable live chat solution designed for businesses of all sizes, aiming to enhance real-time communication with website visitors. But does it live up to expectations?
In this comprehensive review, we analyze Online Chat Centers’ features, pricing, pros and cons, competitor comparisons, and ratings to determine if it is the right live chat solution for your business.
What is Online Chat Centers?
Online Chat Centers (OCC) is a cloud-based live chat software that helps businesses interact with customers in real time. Designed for scalability, it caters to small businesses, large enterprises, and customer support teams looking to optimize their digital engagement strategies.
Key Benefits of Online Chat Centers
- Real-time live chat – Engage with customers instantly
- AI-powered automation – Handle routine queries with chatbots
- Multi-channel communication – Supports website, social media, and mobile integration
- Scalable architecture – Adapts to small and large-scale businesses
- Visitor tracking & analytics – Monitor customer behavior and engagement trends
- Customizable chat widgets – Align with brand aesthetics
- Seamless CRM integrations – Enhance workflow automation
- Lead generation tools – Capture and qualify prospects efficiently
- Mobile-friendly – Manage customer interactions from any device
Features of Online Chat Centers
Online Chat Centers provides a comprehensive set of features to optimize customer support and lead conversion.
| Feature | Description |
|---|---|
| Live Chat | Engage with customers in real time on your website |
| AI Chatbots | Automate responses for common inquiries |
| Multi-Channel Support | Connect via website, social media, and mobile apps |
| Visitor Tracking | Monitor and analyze visitor behavior |
| Pre-Designed Chat Templates | Use pre-built chat flows for quick implementation |
| Lead Generation Tools | Capture potential customers with proactive engagement |
| CRM Integration | Sync chat data with leading CRM tools |
| Advanced Analytics & Reporting | Gain insights into customer interactions |
| Customizable Widgets | Modify the chat interface to match branding |
| Mobile Support | Manage live chat interactions remotely via mobile apps |
Pricing Plans
Online Chat Centers offers flexible pricing plans that cater to various business needs.
| Plan | Features | Pricing |
|---|---|---|
| Basic | Limited live chat, visitor tracking | $0/month |
| Starter | Multi-channel chat, AI automation, basic reporting | $19/month |
| Professional | CRM integration, advanced analytics, lead capture tools | $49/month |
| Enterprise | API access, dedicated support, full customization | Custom Pricing |
A 14-day free trial is available for premium plans.
Online Chat Centers vs. Competitors
Online Chat Centers vs. LiveChat
| Feature | Online Chat Centers | LiveChat |
|---|---|---|
| AI Chatbot | ✅ Yes | ❌ No |
| Multi-Channel Support | ✅ Yes | ✅ Yes |
| Visitor Tracking | ✅ Yes | ✅ Yes |
| Customization | ✅ High | ✅ Moderate |
| Pricing | ✅ More affordable | ❌ Higher |
Online Chat Centers vs. Tidio
| Feature | Online Chat Centers | Tidio |
|---|---|---|
| AI Chatbot | ✅ Yes | ✅ Yes |
| Live Chat Support | ✅ Yes | ✅ Yes |
| CRM Integrations | ✅ Yes | ✅ Yes |
| Lead Generation | ✅ Yes | ❌ Limited |
| Pricing | ✅ More affordable | ❌ Higher for premium features |
Online Chat Centers vs. Zendesk Chat
| Feature | Online Chat Centers | Zendesk Chat |
|---|---|---|
| Chat & Ticketing System | ✅ Yes | ✅ Yes |
| AI-Powered Chatbot | ✅ Yes | ❌ No |
| Customization Options | ✅ High | ✅ Moderate |
| Advanced Analytics | ✅ Yes | ✅ Yes |
| Pricing | ✅ Affordable | ❌ More expensive |
Pros and Cons of Online Chat Centers
Pros
✅ Scalable for small and large businesses ✅ AI-powered chatbots for automation ✅ Multi-channel support for website and social platforms ✅ Affordable pricing compared to competitors ✅ Lead generation and CRM integration tools ✅ Easy-to-use interface with quick deployment ✅ 14-day free trial available
Cons
❌ Limited automation in the free plan ❌ No built-in ticketing system ❌ Advanced chatbot features only available in enterprise plan ❌ Lacks advanced AI tools compared to Drift
Rating Breakdown
| Category | Rating |
|---|---|
| Ease of Use | ⭐⭐⭐⭐⭐ (5/5) |
| Features | ⭐⭐⭐⭐☆ (4.5/5) |
| AI & Automation | ⭐⭐⭐⭐☆ (4/5) |
| Multi-Channel Support | ⭐⭐⭐⭐⭐ (5/5) |
| Customization & Branding | ⭐⭐⭐⭐☆ (4.5/5) |
| Pricing | ⭐⭐⭐⭐⭐ (5/5) |
| Customer Support | ⭐⭐⭐⭐☆ (4.5/5) |
| Overall | ⭐⭐⭐⭐⭐ (4.7/5) |
Who Should Use Online Chat Centers?
Online Chat Centers is ideal for:
- Small & Medium-Sized Businesses – Affordable pricing and feature-rich tools
- E-commerce Stores – Multi-channel engagement with AI automation
- Customer Support Teams – Real-time engagement without a steep learning curve
- Startups & Agencies – Cost-effective customer communication solutions
Who Might Not Benefit?
- Large Enterprises Needing Advanced AI Automation – Drift or Intercom may be better
- Businesses Looking for Free, Fully-Featured Plans – The free plan has limitations
Final Verdict: Is Online Chat Centers Worth It?
Online Chat Centers is a powerful and scalable live chat tool that excels in real-time customer engagement, automation, and lead generation. While it lacks advanced AI chatbots found in high-end platforms, it offers an excellent balance of affordability, ease of use, and essential chat functionalities.
If you need an efficient, multi-channel live chat solution with AI automation and customization options, Online Chat Centers is a great choice.
Final Score: ⭐⭐⭐⭐⭐ (4.7/5)
Ready to enhance customer engagement? Try Online Chat Centers for Free
Have you used Online Chat Centers? Share your experiences in the comments below!